In the unlikely event that you may experience a problem with your product, we have a fast and efficient RMA procedure. Please follow the guidelines below to ensure that your issue is resolved as quickly as possible.

• Download the fault report form here (pdf file)
• Print & complete the fault report form with as much information as possible (the more information you can give, the better the chances of successfully resolving the issue).
• Fax the fault report form to 01908 310107.
• Return the item to us (you do not need to wait for an RMA number to be issued).

Click here for a printable returns label